Frequently Asked Questions
What is Gramp’s Asia?
Gramp’s Asia make premium every-day-use products made from 100% natural ingredients at affordable prices which are non-toxic, safe for the environment, harmless to both humans and animals while at the same breath, deliver wonderful results.
What makes Gramp’s Asia unique?
What makes us unique is we are probably one of the very few entities in the world that actually offers real product solutions that enable customers to live sustainably. Living sustainably means living in manner that is responsible towards self, family, community, and the environment.
- Safety: Producing natural products that does not harm humans, animals and the environment.
- Efficacy: Offering products that actually work and delivers powerful results as promised.
- Continuous Usability: Pricing products below market value to sustain affordability and increase accessibility to all levels of society.
- Continuous Preservation: Upholding production practises that protects our planet, the environment, and personal living spaces.
What is Gramp’s Asia company philosophy?
Gramp’s philosophy is based on the philosophy of the founder who is rooted from his teachings that the issues we encounter on earth, God has a remedy for it and the answer is around us. Thus, it is a continuous journey for the Gramp’s team to look to nature for the answers to create natural and safe solutions for our every day lives.
Is Gramp’s Asia truly 100% natural?
Yes. All our products are guaranteed 100% natural, with zero synthetic chemicals of any kind.
Where is Gramp’s Asia made?
All products are processed and packed in Malaysia.
Is Gramp’s Asia certified halal?
We are in the certification process to meet the requirements of JAKIM, a halal certification body in Malaysia. Gramp’s Asia ingredients and production processes do not involve any animal-derived products.
Is Gramp’s Asia organic?
No. Although all products are 100% natural, the ingredients are not certified organic.
Are Gramp’s Asia pest protection products registered and approved by the Pesticide Board of Malaysia?
As all our pest protection products are 100% natural, they are not regulated by Malaysia’s Pesticide Act 1947 (with 2017 latest amendments). We have received official correspondence from the Pesticide Board of Malaysia stating that our pest repellents do not require registration. Reference Number: JP KRP 207/12/705 Jld. 32 (49).
Where can I buy Gramp’s Asia products?
Malaysia Virtual Stores:
- Official store link
- Shopee store link
- Lazada store link
Malaysia Physical Stores:
- Store locator link
Singapore Virtual Store:
- Shopee SG store link
Are there refill options available?
Our products are available for refill at Nude Zero Waste Store, located at:
11A, Jalan 19/29, Seksyen 19, Petaling Jaya, Selangor, Malaysia.
How to Track My Order?
When you order is received by our delivery service provider, you will receive a Shipment Notification email with a tracking number. You will be able to track the shipping of your order with the tracking number provided. You can also retrieve your order shipment information by logging in your account through the website.
How Long Will Shipping Take?
Your order is shipped directly from our factory located in Selangor, Malaysia. Shipping will commence after payment verification.
We only engage reputable courier or delivery service providers to ship your order to you. Shipment tracking is provided with each order.
For a West Malaysia order, delivery will take 3 working days on average. Remote areas may take up to 8 working days for the order to reach you.
For an East Malaysia order, delivery will take 5 working days on average. Remote areas may take up to 10 working days for the order to reach you.
For a Singapore order, delivery will take 7 working days on average.
As we engage third party delivery service providers, we are unable to guarantee delivery days as stated above. We consistently monitor the performance of the service providers to ensure the best service standards we can offer to you.
What Are The Shipping Charges?
Shipping rates are calculated based on weight and dimensions of the package, the destination of the delivery, and the choice of your delivery service option.
Your shipping charges (if any) will be clearly displayed at checkout.
What Should I Do When I Encounter a Delivery Issue?
If your delivery is taking longer than durations presented above, or if you encounter other delivery issues, please reach out to us at sales@grampsasia.com.
Can I Pick Up My Order On My Own?
Unfortunately, no. We are unable to facilitate this delivery option.
What is Gramp’s Asia?
Gramp’s Asia make premium every-day-use products made from 100% natural ingredients at affordable prices which are non-toxic, safe for the environment, harmless to both humans and animals while at the same breath, deliver wonderful results.
What makes Gramp’s Asia unique?
What makes us unique is we are probably one of the very few entities in the world that actually offers real product solutions that enable customers to live sustainably. Living sustainably means living in manner that is responsible towards self, family, community, and the environment.
- Safety: Producing natural products that does not harm humans, animals and the environment.
- Efficacy: Offering products that actually work and delivers powerful results as promised.
- Continuous Usability: Pricing products below market value to sustain affordability and increase accessibility to all levels of society.
- Continuous Preservation: Upholding production practises that protects our planet, the environment, and personal living spaces.
What is Gramp’s Asia company philosophy?
Gramp’s philosophy is based on the philosophy of the founder who is rooted from his teachings that the issues we encounter on earth, God has a remedy for it and the answer is around us. Thus, it is a continuous journey for the Gramp’s team to look to nature for the answers to create natural and safe solutions for our every day lives.
Coming soon…